Employment Guidance Specialist

4 days ago

Birmingham, Birmingham, United Kingdom Coyne Recruitment Full time
Job Title: Employment Advisor

As an Employment Advisor with Coyne Recruitment, you will play a vital role in supporting unemployed individuals in achieving their career goals. Your primary responsibility will be to co-ordinate and deliver advice, guidance, and training interventions that cater to the needs of our clients.

Key Responsibilities:
  • Operate referral and liaison procedures with various agencies, including Job Centre Plus, local referral partners, colleges, employers, training providers, and recruitment agencies, to facilitate the achievement of skills and progression to employment, training, and education.
  • Establish and deliver one-to-one and group activities as part of customer interventions, including initial assessments, inductions, job search sessions, and follow-up appointments.
  • Deliver one-to-one intervention at induction and assessment, and subsequent follow-up appointments, ensuring at all times:
    • Identify individual learning needs.
    • Abide by and ensure high-level data security.
    • Identify and break down barriers.
    • Carry out better-off calculations for every customer.
    • Create/ensure each customer has an up-to-date CV.
    • Refer to internal and external agencies to progress the customer.
    • Plan training and other interventions for each customer.
    • Develop regular interaction with customers, both face-to-face, telephone, email, and text.
    • Enable customers to access computers to support with job search.
    • Record discussions and training sessions and any activity.
    • Provide individual support for the customer.
    • Deliver further interventions with the customer as required, assisting customers to decide on options for meeting their needs and provide support for customers in planning.
    • Prepare and develop resources to support learning.
    • Facilitate learning in groups that improves employability.
    • Evaluate training and development sessions.
    • Report any concerns relating to safeguarding of individuals.
Dimensions:

Unemployed individuals, Job Centre Plus – advisers and managers, Local Authorities, Employers, Specialist Providers, Contractors, Probation Service, Colleges & Training Providers, Other Welfare to work providers.

Knowledge, Skills, and Experience:

To be successful in this role, you will require:

  • Previous experience working within sales, customer service, welfare to work industry.
  • The ability to work under pressure in a high-performance environment.
  • The ability to work effectively as part of a team.
  • Well-developed IT skills, including MI systems, spreadsheets, and diary management, email, data security.
  • Flexible approach to work, including willingness to travel, with occasional unsociable hours.
  • Self-motivation and self-confidence.
  • Negotiation, ability to challenge.
  • Ability to work to Key performance indicators and challenging targets.
  • Administration, strong accuracy, numeracy, and literacy, strong integrity.
  • Ability to network and promote the organisation.
  • Time management and strong organisation skills.
  • Problem-solving.
Personal Style:

We are looking for a candidate with a warm, pleasant demeanour, good rapport-building skills, good negotiation skills, professional and articulate, flexible and adaptable.

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