Technical Support Specialist for Educational Institutions

2 days ago


Liverpool, Liverpool, United Kingdom Nichols Digital Ltd Full time

We are looking for a skilled Technical Support Specialist to join our team at Nichols Digital Ltd.

This is a great opportunity for an experienced IT professional to work with various educational institutions in Liverpool and Ellesmere Port.

Key Responsibilities:

  • Providing technical support for computer hardware, software, and network-related issues
  • Assisting end-users with their technical queries and concerns
  • Driving to various sites daily across Liverpool and Ellesmere Port
  • Performing routine maintenance tasks such as system updates, backups, and security patches
  • Troubleshooting hardware and software problems and implementing solutions promptly
  • Managing user accounts, permissions, and access rights in accordance with company policies
  • Responding to IT support tickets and service requests

Requirements:

To be successful in this role, you will need:

  • A strong background in Windows Server, Networking, and Microsoft Office 365
  • Experience working in the Educational sector or MSP would be desirable
  • The ability to travel frequently to various sites across Liverpool and Ellesmere Port
  • Excellent communication and problem-solving skills

About the Role:

This is a full-time position that offers a competitive salary of £32,500 per annum, based on a 37-hour week. You will have the opportunity to work with a variety of clients and gain experience in a fast-paced IT environment.



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