Heart of House Porter

4 weeks ago


London, Greater London, United Kingdom Raffles London at The OWO Full time
Heart of House Porter

Raffles London at The OWO, a luxurious hotel located in one of the world's most historic addresses, is seeking a skilled Heart of House Porter to join its Food & Beverage Department.

Responsibilities:
  • Provide support to various Food & Beverage outlets and front of office
  • Maintain crockery, glassware, and cutlery
  • Manage stock of items related to Back of House operations
  • Understand business needs and organize BOH stores to an acceptable standard
  • Manage waste disposal and recycling
  • Organize and clean the loading bay
  • Distribute deliveries to the appropriate place
Requirements:
  • Proven track record of providing high levels of service under pressure
  • Exceptional communication and customer service skills
  • Ability to work a 24-hour operational schedule when required
  • Good etiquette and presentation
  • Understanding of working in a department that provides assistance to multiple outlets
  • Knowledge of health and safety, food safety, and COSHH
Benefits:
  • 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 Days)
  • Staff meals while on duty
  • Free dry cleaning for uniform
  • Employer pension contribution of 3%
  • Enhanced sick pay
  • Enhanced maternity, paternity, and adoption pay
  • Life Assurance 1x salary
  • Employee assistance program, including virtual GP and financial advice
  • Season ticket loans and cycle to work scheme
  • Colleague gifting to celebrate special occasions
  • Paid days off to move house or give back time to a charity of your choice
  • Internal learning and development programs tailored to you
  • Fun-filled events, whether that's a pub quiz, team run, or festive party
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets
  • Worldwide development opportunities across Accor's extensive brand portfolio
Raffles Values:
  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair
  • Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality
  • Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence
  • Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business

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