House Porter

3 weeks ago


London, Greater London, United Kingdom The Dorchester Full time

We are committed to excellence in our industry and are known for having the best people in the business. As a House Porter at The Dorchester, you will embark on a unique opportunity to become renowned for your exceptional skills and dedication. You will learn from your colleagues and through our award-winning learning academy, enabling you to achieve the highest standards of craftsmanship, service, and leadership.


What You'll Get

As a House Porter at The Dorchester, you will enjoy:

  • A competitive employee bonus scheme and excellent service charge
  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events that bring employees together, including a summer party and winter ball
  • Amazing benefits, such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive private pension scheme
  • Apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others
  • A £1000 bonus when you recommend a friend
  • Access to immediate well-being advice, because We Care about our employees
What You'll Do

You will take pride in delivering exceptional service to our guests:

  • You will be responsible for delivering housekeeping supplies to the different floors as directed by the floor supervisor and ensure that all housekeeping stores are well maintained
  • You will assist with spring cleaning duties when needed, including hoovering and dusting corridors, carpet edges, dust tops of wall lights, mouldings, and wash down walls
  • You will also be required to organize special room set-ups for special guests' requirements, all to ensure our guests receive nothing but the best experience
  • You'll also show flexibility and creativity in dealing with guests' special requests and challenges that may arise during the day

The items shared are the essence of a day in the life of a House Porter, but we'll make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

  • Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a House Porter, you'll have the opportunity to bring these to life and continue to create our legacy
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic
  • English is the primary language used in our hotel. You can comfortably communicate in this language

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