Ice Rink Operations Manager

5 days ago


Coventry, Coventry, United Kingdom Coventryskydome Full time
Job Overview

We are seeking a highly skilled Ice Rink Operations Manager to join our team at Coventryskydome.

About the Role

The successful candidate will be responsible for managing the day-to-day operations of our ice rink, ensuring high-quality customer service and maintaining brand standards. This is a fantastic opportunity for a motivated individual with excellent leadership skills to make a real impact in a fast-paced leisure environment.

Main Responsibilities:
  • Sales and Performance Management: Manage and drive sales and performance, identifying opportunities to increase revenue and improve efficiency.
  • Staff Recruitment and Training: Recruit and train staff to ensure efficient customer service, focusing on building strong relationships with customers.
  • Compliance and Risk Management: Ensure compliance with company policies and legislation, minimizing risk and protecting the business.
  • Customer Service Development: Develop and implement efficient customer service standards, enhancing the overall experience for our customers.
  • Staffing and Scheduling: Manage staffing levels and rotas, including flexible shift patterns to meet changing customer demands.
Requirements:
  • Experience: Minimum 3 years management experience in a fast-paced leisure environment, preferably in ice rink or sports management.
  • Skills and Qualifications: Computer literate with Microsoft Office skills, full driving licence, enhanced Criminal Record Bureau Check, and food and beverage experience an advantage.
Salary and Benefits

We offer a competitive salary of £40,000 per annum, plus benefits package including pension scheme, life insurance, and generous holiday entitlement. If you are a motivated and experienced manager looking for a new challenge, please apply now.



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