Coffee Shop Team Lead

1 month ago


Birmingham, Birmingham, United Kingdom Blank Street, Inc. Full time
Transform the Coffee Shop Experience

As a Shift Leader at Blank Street, you will be a key player in delivering exceptional customer experiences and driving business growth. You will lead by example, ensuring that every customer interaction is warm, welcoming, and memorable. Your passion for quality and attention to detail will shine through in every aspect of your work, from crafting beautiful coffee products to providing top-notch customer service.

Key Responsibilities:
  • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
  • Support your GM and our Training Team to help train new employees to succeed at Blank Street
  • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Be an exemplary ambassador of our brand to new neighbourhoods

What We Offer:
  • Industry-leading pay, bi-weekly payments, pension scheme
  • Barista training program and exciting growth opportunities
  • Unlimited drinks and free food - when on shift
  • 50% off all drinks and food - when you are off your shift
  • Great work-life balance
  • Referral incentive scheme - £250 when you refer a friend

Requirements:
  • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred


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