Birmingham Team Lead Position

5 days ago


Birmingham, Birmingham, United Kingdom Costa Coffee Full time

Costa Coffee Team Leadership Role

About Us

We're Costa Coffee, a passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities, and people.

Job Overview

This is an exciting opportunity to take on a leadership role within our bustling team. As a Barista Maestro, you'll be responsible for leading shifts, supporting colleagues, and driving high standards in delivering exceptional customer experiences.

Key Responsibilities
  • Lead by example and provide guidance to your team members
  • Maintain the highest standards of quality, cleanliness, and safety in-store
  • Train and develop new team members to achieve their full potential
  • Contribute to store marketing and promotions initiatives
  • Monitor sales and customer satisfaction levels to inform operational decisions
Requirements

To succeed in this role, you'll need:

  • A passion for coffee and people
  • Reliability and flexibility to work varied shifts, including mornings, afternoons, evenings, and weekends
  • Excellent communication and interpersonal skills
  • A strong ability to multitask and prioritize tasks under pressure
  • A willingness to learn and adapt to new situations
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • Free handmade drinks while on shift
  • 50% discount on food and bottled drinks when not working
  • Costa Coffee Retirement Plan with matching contributions
  • Life Insurance & Income Protection Cover (opt-in scheme)
  • Cycle to Work Scheme
  • Share Incentive Plan
  • Salary Sacrifice Pension Scheme up to 10% matched contributions
Estimated Salary Range

Your estimated salary will be between £12.33 - £13.33 per hour, rising with training to £12.83-£13.83, dependant on store location.



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