UCC Coffee Equipment Specialist

7 days ago


Birmingham, Birmingham, United Kingdom UCC Coffee Full time

Job Summary

We are seeking a highly skilled and motivated Service Engineer to join our team at UCC Coffee. As a Service Engineer, you will play a crucial role in ensuring that all coffee equipment is left in good working order, providing exceptional customer service and meeting the highest standards of quality.

Responsibilities

  • Carry out a range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis.
  • Ensure that all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality.
  • Work proactively with the central call centre, taking day-to-day instructions and keeping them updated to inform waiting customers.
  • Comply with on-site arrival procedures, contacting a manager or supervisor to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and reporting any risks to company management.
  • Complete necessary online job sheets, time sheets, and supporting documentation before leaving premises to validate client satisfaction.
  • Maintain good working order of all tools, equipment, and vehicles supplied by the company, reporting any faults or breakages to your line manager daily.
  • Provide agreed spare parts stocks via handheld unit to invoice parts to customers, deduct stock, and replenish inventory.

Requirements

  • A confident individual with a passion for customer service.
  • Excellent understanding of coffee quality and associated equipment.
  • Demonstrates robust problem-solving skills with an electrical mechanical background.
  • Computer literate with a clean driving license.
  • Self-motivated with a flexible approach to work, location, and hours.

What We Offer

  • An estimated annual salary of £29,580 - £33,000 (OTE) plus overtime pay.
  • A company vehicle.
  • 25 days holiday per year.
  • Pension scheme.
  • Employee Assistance Programme (EAP).
  • Life Assurance.
  • Other company benefits.

About UCC Coffee

At UCC Coffee, we pride ourselves on delivering exceptional customer service and high-quality coffee solutions to our clients. We strive to create a positive and supportive work environment for our employees, where everyone has the opportunity to grow and develop their skills.



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