UCC Coffee Equipment Specialist
7 days ago
Job Summary
We are seeking a highly skilled and motivated Service Engineer to join our team at UCC Coffee. As a Service Engineer, you will play a crucial role in ensuring that all coffee equipment is left in good working order, providing exceptional customer service and meeting the highest standards of quality.
Responsibilities
- Carry out a range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis.
- Ensure that all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality.
- Work proactively with the central call centre, taking day-to-day instructions and keeping them updated to inform waiting customers.
- Comply with on-site arrival procedures, contacting a manager or supervisor to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and reporting any risks to company management.
- Complete necessary online job sheets, time sheets, and supporting documentation before leaving premises to validate client satisfaction.
- Maintain good working order of all tools, equipment, and vehicles supplied by the company, reporting any faults or breakages to your line manager daily.
- Provide agreed spare parts stocks via handheld unit to invoice parts to customers, deduct stock, and replenish inventory.
Requirements
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates robust problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving license.
- Self-motivated with a flexible approach to work, location, and hours.
What We Offer
- An estimated annual salary of £29,580 - £33,000 (OTE) plus overtime pay.
- A company vehicle.
- 25 days holiday per year.
- Pension scheme.
- Employee Assistance Programme (EAP).
- Life Assurance.
- Other company benefits.
About UCC Coffee
At UCC Coffee, we pride ourselves on delivering exceptional customer service and high-quality coffee solutions to our clients. We strive to create a positive and supportive work environment for our employees, where everyone has the opportunity to grow and develop their skills.
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