First Line IT Support Technician
2 weeks ago
**Job Description:**
As an IT Service Desk Analyst, you will provide first-line support to our clients, troubleshooting hardware and software issues, updating operating systems and software, and maintaining security.
Key responsibilities include:
- Ticketing and problem-solving
- Escalation and issue resolution
- Maintaining Microsoft Office Suite and hybrid environment experience
**Required Skills and Qualifications:**
- ITIL certification
- Microsoft 365 environment experience
- Degree in IT, Computing, or related field
**Location:** Our client is based in Somerset, with the requirement for on-site work 5 days a week.
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