Savoy Hotel Host

3 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Title: Luxury Hospitality Host

Department: Savoy Lounge

Inspired and supported by: Host Supervisor

Salary: 33750

You will be accountable for:

  • Delivering exceptional and professional service experiences in our outlets across all our F&B outlets
  • Providing expert advice to guests on our F&B offerings
  • Ensuring all standards, policies, and procedures are met to create memorable luxury guest experiences
  • Maintaining a professional, smart, and neatly groomed appearance
  • Your key responsibilities & contribution will be:
  • Delivering outstanding service experiences to the highest industry standards with a distinctive personal touch as one team
  • Assisting guests with menu choices in an informative and enthusiastic way
  • Taking reservations with all required details in a welcoming and friendly manner
  • Boosting revenue through upselling and other creative initiatives
  • Sharing knowledge of promotions, preparation, general hotel knowledge, and Savoy stories
  • Following all health & safety policies when handling food and beverage
  • Carrying out administrative duties including printing menus and managing stationary requisitions

Qualifications :

What you will need to do this role:

Essential:

  • 12 years of serving or hosting experience in a luxury hospitality environment
  • Passion for and understanding of 5-star hospitality and what it takes to deliver it
  • Empathetic with a talent for building rapport and reading each guest's desired level of interaction
  • Quick thinking, resourceful, and able to solve problems in the moment
  • Ability to always remain calm and courteous
  • Ability to work well under pressure in a fast-paced and changing environment
  • Able to work collaboratively as part of a team
  • Willing to work in rotating shifts including weekends and public holidays
  • Excellent knowledge of spoken and written English

Desirable:

  • Basic knowledge of a POS System
  • Basic knowledge of OpenTable
  • Industry-related certifications (i.e. WSET)
  • Basic knowledge of a PMS system (Opera)

Please note that we believe in flexibility and multiskilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Remote Work :

No

Employment Type :

Fulltime

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