Savoy Hotel Host
3 weeks ago
Job Title: Savoy Hotel Host
Department: Savoy Lounge
Inspired and supported by: Host Supervisor
Salary: 33750
You will be accountable for delivering a memorable and professional service experience in our outlets across all our F&B outlets, advising guests through enthusiastically sharing your knowledge about our F&B, and maintaining a professional smart and neatly groomed appearance.
Key Responsibilities:
- Deliver an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Assist guests regarding menu choices in an informative and enthusiastic way.
- Take reservations with all required details in a welcoming and friendly manner.
- Boost our revenue through upselling and other creative initiatives.
- Share knowledge of offering promotions, preparation, general hotel knowledge, and Savoy stories.
- Follow all health & safety policies when handling food and beverage.
- Carry out administrative duties including printing menus and managing stationary requisitions.
Qualifications:
Essential:
- 12 years serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport and reading each guest's desired level of interaction.
- Quick thinking, resourceful, and able to solve problems in the moment.
- Ability to always remain calm and courteous.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
- Willing to work in rotating shifts including weekends and public holidays.
- Excellent knowledge of spoken and written English.
Desirable:
- Basic knowledge of a POS System.
- Basic knowledge of OpenTable.
- Industry-related certifications (i.e. WSET).
- Basic knowledge of a PMS system (Opera).
We believe in flexibility and multiskilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Remote Work: No
Employment Type: Fulltime
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