Customer Order Assistant
2 weeks ago
About the Role
We're looking for a skilled and dedicated individual to join our team as an Online Assistant. As a key member of our e-commerce team, you'll play a vital role in ensuring our customers receive their online orders efficiently and effectively.
Key Responsibilities
- Picking and packing online customer orders with care and attention to detail
- Assisting with customer queries and resolving any issues promptly and professionally
- Working collaboratively with our online warehouse team to process orders through the tills and prepare vans for delivery
- Supporting our online Drivers to load their vans and ensure timely delivery to customers
- Maintaining high standards of customer service and ensuring every customer interaction is positive and enjoyable
What You'll Need
- Excellent communication and interpersonal skills
- Ability to work efficiently and accurately in a fast-paced environment
- Comfortable working with new technology and able to learn new systems quickly
- Ability to lift and move shopping containers up to 15kg
- Good attention to detail and ability to maintain high standards
Benefits
- Market-leading rate of pay
- Nightshift premium - additional £2.45 paid for every hour worked between midnight - 5am (where applicable)
- Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday
- Free food and hot drinks provided for colleagues in all our stores
- Generous holiday entitlement - based on hours worked
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Family leave - generous maternity and paternity leave
- Pension - Sainsbury's will match between 4-7% of your pension contributions
- Sainsbury's share schemes - allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Terms and Conditions
- Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
- Sainsbury's will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country, please visit: https://www.gov.uk/know-when-you-can-leave-school
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