Customer Order Assistant

2 weeks ago


Farnham, Surrey, United Kingdom Sainsbury's Full time

About the Role

We're looking for a skilled and dedicated individual to join our team as an Online Assistant. As a key member of our e-commerce team, you'll play a vital role in ensuring our customers receive their online orders efficiently and effectively.

Key Responsibilities

  1. Picking and packing online customer orders with care and attention to detail
  2. Assisting with customer queries and resolving any issues promptly and professionally
  3. Working collaboratively with our online warehouse team to process orders through the tills and prepare vans for delivery
  4. Supporting our online Drivers to load their vans and ensure timely delivery to customers
  5. Maintaining high standards of customer service and ensuring every customer interaction is positive and enjoyable

What You'll Need

  • Excellent communication and interpersonal skills
  • Ability to work efficiently and accurately in a fast-paced environment
  • Comfortable working with new technology and able to learn new systems quickly
  • Ability to lift and move shopping containers up to 15kg
  • Good attention to detail and ability to maintain high standards

Benefits

  • Market-leading rate of pay
  • Nightshift premium - additional £2.45 paid for every hour worked between midnight - 5am (where applicable)
  • Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday
  • Free food and hot drinks provided for colleagues in all our stores
  • Generous holiday entitlement - based on hours worked
  • Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
  • Family leave - generous maternity and paternity leave
  • Pension - Sainsbury's will match between 4-7% of your pension contributions
  • Sainsbury's share schemes - allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment
  • Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Terms and Conditions

  • Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you
  • If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
  • Sainsbury's will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country, please visit: https://www.gov.uk/know-when-you-can-leave-school


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