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Front of House Staff

2 months ago

Ely, Cambridgeshire, United Kingdom Venture Hotels Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Venture Hotels. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring that every guest feels welcome and valued.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to their needs and exceeding their expectations.
  • Work collaboratively with the rest of the team to ensure seamless service delivery and maintain a clean and safe environment.
  • Develop a thorough knowledge of our menu and drinks offerings, making recommendations to guests and ensuring that they receive accurate and timely service.
  • Assist with the preparation of drinks and food to the highest standards, adhering to our quality and safety procedures.
  • Contribute to the overall success of the hotel by participating in training and development opportunities, and providing feedback to improve our services.

What We Offer

  • A competitive salary and benefits package, including tronc payments and pension contributions.
  • Opportunities for career development and progression within our company.
  • Discounts on food and drink for you and your loved ones, as well as access to exclusive retail discounts.
  • A free employee assistance program to support your mental health and wellbeing.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • A willingness to learn and develop your skills and knowledge, with a commitment to ongoing training and development.

Join our team at Venture Hotels and become part of a dynamic and supportive team that is dedicated to delivering exceptional customer experiences.