Op Nova Program Assistant

5 days ago

Kent, United Kingdom Forces Employment Charity Full time

Caseworker - Op Nova Job Description:

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The Forces Employment Charity is seeking a highly skilled Caseworker - Op Nova to join our team in Kent & Sussex. As a Caseworker - Op Nova, you will be working with veterans in the justice system who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

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About the Role:

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This is a full-time position, 35 hours per week, with an estimated salary of £29,000 per annum. The role is peripatetic in nature, involving regular travel across the operating region and working from home when not out in the community.

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Responsibilities:

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  • Contact all clients within 48 hours of allocation">
  • Undertake needs assessments and develop support plans within 5 days of allocation">
  • Carry out assessments using the Outcome Star, understand and record employment and housing status, and other assessments as required by the Regional Manager">
  • Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress">
  • Work with and empower clients to engage with the support plan and goals agreed during their needs assessment">
  • Produce written reports when requested, highlighting support given to clients and level of engagement">
  • Work as part of a team, together with Justice staff and partner organisations providing specialist support to clients">
  • Support the regional manager and national manager to create and maintain strong working relationships with referring organisations in the Op Nova Area, including the Police and NHS Liaison, Diversion and Probation Service">
  • Participate and deliver presentations, making use of available media, to statutory and non-statutory agencies as required">
  • Identify and engage veterans with the service">
  • Deliver emotional and practical support to veterans, working with partner organisations to provide specialist support for each individual">
  • Work with each client to identify future goals for employment, volunteering, and training">
  • Liaise with other FEC Employment Advisors to provide employment support">
  • Ensure that all activity is recorded on Salesforce case management system (CMS)">
  • Deliver any further activities reasonably required by your Regional Manager and the National Manager">
  • Produce incident reports without delay, as per the Work Instructions on Incident reporting">
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Requirements:

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  • A highly motivated and independent individual, capable of working remotely across a wide geographical area">
  • Resilient and able to work with individuals with complex needs, coping with the rigors of working with veterans in the justice system">
  • Ability to collaborate effectively with internal and external stakeholders">
  • Highly organised, with strong IT skills and experience of using Case Management Systems, Microsoft packages, and Outlook">
  • Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences">
  • An excellent team player, contributing to a diverse and dedicated team">
  • A driving licence and use of own car">
  • Excellent interpersonal, relationship-building, and communication skills, verbal and written">
  • Empathy with and a good understanding of ex-forces personnel and the challenges they can face">
  • Experience of soft skills: public speaking, presentations, relationship building, and time management">
  • A strong communicator">
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Benefits:

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We offer a competitive salary of £29,000 per annum, plus opportunities for professional development and growth.

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