Customer Service Supervisor

3 weeks ago


South Ascot, United Kingdom COWORTH PARK Full time

Coworth Park is seeking a skilled and customer-focused Guest Services Coordinator Shift Leader to join our team. In this role, you will be responsible for ensuring that our guests receive exceptional service and care during their stay. As a shift leader, you will have the opportunity to develop your leadership skills and work closely with our Guest Service Managers to deliver the highest standards of service.

Key Responsibilities:

  • Supervise and train Guest Service Receptionists to ensure they are providing excellent customer service
  • Assist with Check in and Check out processes to ensure smooth and efficient guest experience
  • Monitor and maintain accurate billing and folio management systems
  • Liaise with VIP guests to ensure their needs are met and exceeded
  • Deal promptly and effectively with any guest concerns or complaints

Requirements:

  • Prior experience in a customer-facing role, preferably in a hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of Opera and Microsoft Office
  • Good written and spoken English

Coworth Park is a dynamic and inclusive workplace that values diversity and creativity. We offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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