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Compliance Specialist
2 months ago
Shropshire Council is seeking a skilled Compliance/Quality Assurance Auditor to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. As a key member of the Enable team, you will work closely with the Senior IPS Specialist to ensure services adhere to the highest standards of compliance and quality assurance.
Key Responsibilities:
Compliance & Quality Assurance:
- Develop and monitor quality assurance systems in line with IPS Fidelity standards.
- Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings.
- Ensure all quality assurance documentation is in place and accessible.
- Produce key performance indicator reports and present them in various formats.
- Collect and integrate client feedback to drive service improvements.
Data Assurance:
- Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders.
- Present data at team meetings and monitor client equality and diversity metrics.
Relationship Management:
- Build and maintain effective working relationships with internal and external agencies.
- Market and profile the service, deliver communications strategies, and collect employment recovery stories.
Client Caseload Management:
- Manage a small caseload of clients and process service referrals.
Continuous Improvement:
- Stay up to date with vocational rehabilitation practices and contribute to Enable's training initiatives.
Requirements:
- A good level of education is required. Ideally, you will have experience of quality and compliance within a welfare to work arena, but training will be provided.
- You will need to be a good communicator with good inter-personal skills focused on achieving positive outcomes.
- You will be expected to travel to other offices to carry out duties as required.
- Adopt a customer-focused approach when delivering their service, ensuring engagement with service users and maintenance of an appropriate personal profile.
