Field Service Technician
4 weeks ago
Role Overview
We are seeking a skilled Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for installing and maintaining our services, ensuring that our customers receive the best possible experience.
Key Responsibilities
- Install and maintain our services, including broadband and mobile networks
- Diagnose and resolve technical issues, providing excellent customer service
- Collaborate with our technical team to share knowledge and best practices
- Document processes and follow company standard procedures and protocols
Requirements
- A UK Manual driving licence with no more than 8 points
- Comfortable working at heights and outside in all weathers
- Problem-solving skills and ability to find suitable solutions for customers
- Excellent customer service skills and ability to build great relationships
What We Offer
- A competitive salary of £29,000, plus £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday and all UK bank holidays
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
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