Homeless Support Specialist

1 day ago


London, Greater London, United Kingdom Homeless Link Full time
Supporting Individuals in Crisis

This role involves working with individuals experiencing homelessness, providing high-quality support and guidance to help them resolve their situation.

Key Responsibilities:
  • Deliver expert advice and guidance through community outreach sessions, engaging with guests to prevent homelessness and rough sleeping.
  • Manage a caseload of Home for Now guests, ensuring they receive short-term intervention to resolve their homelessness and move into independent accommodation.
  • Collaborate with referring agencies to identify pathways for guests, maximize income, training, and employment opportunities.
  • Ensure adherence to good practice and quality support, staying up-to-date with policies and procedures.
  • Plan and coordinate driving schedules and routes for Solidarity Point activities.
  • Cover for other team members as needed, supervising a pool of volunteers – cooks, drivers, companions.
Food Safety and Delivery:
  • Develop menus in line with the Food Standards Agency's guidelines, preparing, cooking, and distributing healthy meals within budget.
  • Maintain accurate records of ingredients, highlighting relevant allergens, and ensuring comprehensive risk assessments are completed.
  • Evaluate ongoing compliance with health and safety legislation, including Covid secure operations.
Driving and Partnership Work:
  • Loading, unloading, and cleaning the van after each shift.
  • Driving safely and responsibly, ensuring the van's roadworthiness.
  • Preparing driving schedules and routes for outreach activities.
  • Covering for other team members/drivers as needed, supervising volunteer drivers.
Data Collection and Advocacy:
  • Recruiting and supporting local people to become volunteers for solidarity outreach activities.
  • Collecting and analyzing data from solidarity and outreach activities, creating reports to show impact and adhering to GDPR regulations.
  • Advocating on behalf of people experiencing homelessness, signposting to relevant agencies.
  • Sourcing additional items for distribution, maintaining accurate records.
  • Establishing and maintaining relationships with local homelessness organizations and forums.
  • Promoting the charity through events and social media, acting as an ambassador.
  • Facilitating coordination with external agencies regarding guests' health, benefits, and personal development.

$40,000 - $55,000 per annum



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