Customer Service Ambassador

2 months ago


Stirling, Stirling, United Kingdom Diligenta Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and ensuring a seamless experience during critical moments in their lives.

Key Responsibilities
  • Provide empathetic and respectful service to customers, handling complex matters with ease and professionalism.
  • Utilize excellent listening, verbal, and written communication skills to simplify complex information and provide outstanding service.
  • Work collaboratively with colleagues to resolve customer issues and adapt to changing priorities.
  • Stay up-to-date with industry knowledge and best practices to enhance skills and deliver exceptional service.
What We Offer
  • A supportive and inclusive work environment with opportunities for growth and development.
  • A comprehensive training program to ensure your success in the role.
  • A competitive benefits package, including a contributory pension scheme, group life assurance, and group income protection.
  • Access to a wellbeing program, including health checks, nutritional advice, and employee assistance.
  • Opportunities to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our customers, handling some of the most difficult and important calls a person can ever make. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK.



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