Customer Service Ambassador

2 months ago


Stirling, Stirling, United Kingdom William Hill Full time
About the Role

We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences and providing top-notch support to our customers.

Key Responsibilities
  • Welcome and engage with customers, providing a friendly and welcoming atmosphere
  • Process bets and assist with customer queries in a timely and efficient manner
  • Help customers understand how to use our betting terminals and provide guidance on our products
  • Build strong relationships with our customers and provide excellent customer service
  • Champion safer gambling practices and ensure a safe and responsible betting environment
  • Support shop managers with display and opening/closing activities as required
Working Patterns

Our shops operate between 8am-10pm, Monday to Sunday, with shifts devised on a rota basis. You'll be required to work a variety of shifts, including evenings and weekends.

What We're Looking For
  • Aged 18+ (due to legal requirements)
  • A passion for delivering great customer service and a strong desire to engage with customers
  • Excellent interpersonal and empathy skills, with the ability to connect with customers from all backgrounds
What's in it for You?

We offer a range of competitive benefits to support your career development and well-being. These include:

  • Competitive pay and quarterly performance bonuses
  • 28 days' holiday, plus an extra paid day off for your birthday
  • A pension plan with employer matching contributions
  • Perks and discounts in high street shops, cinemas, and holidays
  • Subsidised travel for roles based in London
  • Training and development opportunities to support your career growth


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