Customer Service Ambassador
2 months ago
We're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences and providing top-notch support to our customers.
Key Responsibilities- Welcome and engage with customers, providing a friendly and welcoming atmosphere
- Process bets and assist with customer queries in a timely and efficient manner
- Help customers understand how to use our betting terminals and provide guidance on our products
- Build strong relationships with our customers and provide excellent customer service
- Champion safer gambling practices and ensure a safe and responsible betting environment
- Support shop managers with display and opening/closing activities as required
Our shops operate between 8am-10pm, Monday to Sunday, with shifts devised on a rota basis. You'll be required to work a variety of shifts, including evenings and weekends.
What We're Looking For- Aged 18+ (due to legal requirements)
- A passion for delivering great customer service and a strong desire to engage with customers
- Excellent interpersonal and empathy skills, with the ability to connect with customers from all backgrounds
We offer a range of competitive benefits to support your career development and well-being. These include:
- Competitive pay and quarterly performance bonuses
- 28 days' holiday, plus an extra paid day off for your birthday
- A pension plan with employer matching contributions
- Perks and discounts in high street shops, cinemas, and holidays
- Subsidised travel for roles based in London
- Training and development opportunities to support your career growth
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