Customer Service Ambassador

2 weeks ago


Stirling, Stirling, United Kingdom Diligenta Full time

Exceptional Service Delivery Opportunity

About Diligenta:

Diligenta, a leading provider of outsourced administration services, is dedicated to delivering exceptional customer experiences. As a subsidiary of Tata Consultancy Service (TCS), we strive to make a positive impact on the lives of millions.

Job Title: Customer Service Representative

Key Responsibilities:

  • Handle inbound calls from customers regarding life assurance, savings, investments, or pension plans with empathy and respect.
  • Assist customers with retirement planning, accessing investments, and updating personal information with a focus on delivering a seamless experience.
  • Provide support during significant life events, such as bereavements, with a high level of emotional intelligence.
  • Utilize excellent communication skills to simplify complex matters and adapt to changing priorities with ease.
  • Deliver a customer-centric approach, ensuring that every interaction is a positive one.

Benefits:

  • No weekend work, allowing for a healthy work-life balance.
  • 31 days annual leave, providing ample time for relaxation and rejuvenation.
  • Annual discretionary bonus, recognizing and rewarding outstanding performance.
  • Discounted shopping and car lease schemes, offering exclusive benefits to employees.
  • Wellbeing programme and support for personal and career development, fostering a culture of growth and self-improvement.

Requirements:

  • Passionate about delivering outstanding customer service and committed to continuous learning and skill development.
  • Excellent communicator and problem solver, with a focus on detail and proficiency in Microsoft Office.
  • Excited to work in a supportive environment, where collaboration and teamwork are valued.


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