Customer Service Ambassador

7 days ago


Stirling, Stirling, United Kingdom DILIGENTA Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing support and guidance to customers, and ensuring a seamless experience during critical moments in their lives.

Key Responsibilities
  • Provide outstanding customer service via inbound calls, ensuring a high level of satisfaction and loyalty
  • Assist customers with a range of queries, from planning for retirement to accessing investments and updating personal information
  • Work collaboratively with colleagues to resolve complex issues and provide solutions
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers
  • Participate in comprehensive training programs to develop skills and expertise
What We Offer
  • A competitive salary and annual discretionary bonus eligibility
  • 31 days annual leave, including UK Bank Holidays, and flexible working arrangements
  • Perks at Work, including online discounted shopping and car lease scheme
  • Supportive people policies, including Carer's Leave, Foster Leave, and Fertility Leave
  • A contributory pension scheme, Group Life Assurance, and Group Income Protection
  • Opportunities for career development and professional growth within Diligenta
Requirements
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure
  • Strong problem-solving skills and ability to adapt to changing priorities
  • Proficiency in Microsoft Office (Word & Excel) and ability to learn new IT applications
  • Passion for delivering exceptional customer service and a commitment to ongoing learning and development


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