Mortgage Coordinator
1 week ago
About the Role:
We are seeking an experienced Mortgage Coordinator to join our busy team. As a Mortgage Coordinator, you will be responsible for providing administrative support to Mortgage Consultants and their customers, ensuring that mortgage applications are processed efficiently and effectively.
Key Responsibilities:
- Deal with incoming and outgoing telephone calls from/to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors, and Insurance Companies.
- Write notes on all telephone conversations, recording details accurately.
- Maintain constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
- Ensure case is offered and all relevant checks are completed in preparation for transferring to On risk and completion team.
- Ensure all files are archived at the earliest opportunity.
Requirements:
- Basic computer awareness is essential, as is the ability to type accurately and quickly.
- Customer service experience and extensive use of the phone.
- Ability to multitask in a busy, high workload office environment.
- Confident and outgoing team player.
- Ability to prioritise and organise appropriately.
- Accurate and numerate, with a good eye for detail.
- Excellent communication skills, both verbal and in writing.
About Us:
Connells Group is one of the largest and most successful estate agency and property services providers in the UK. We are committed to providing an excellent customer experience and are seeking a Mortgage Coordinator who shares our values.
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