Application Management Professional

2 days ago


Chorley, Lancashire, United Kingdom Cegedim e-business UK Full time

Cegedim e-business UK is seeking an experienced Application Support Manager to lead, manage, and coach a team of 8 technical support technicians. This is a challenging role that requires a strong technical foundation and the ability to implement new processes around ticketing and resolution.

As a key member of our team, you will be responsible for delivering top-tier customer support and success, while also monitoring KPI's and SLA's to ensure 100% customer satisfaction and best practice. We offer a competitive salary of £55,000 per annum, a hybrid working model, and excellent benefits package.

**Requirements:**

  • Proven experience in an Application Management or Service Desk Management role supporting external customers within the software industry
  • Demonstrated experience in building small technical support teams including structuring, defining, managing, and coaching.
  • Ability to implement new processes around ticketing and resolution.
  • A strong technical foundation and the willingness to muck in and get your hands dirty with escalations and the technical element, handling large and critical tasks as necessary.
  • Excellent idea generator and problem solver


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