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Bookings Line Coordinator

3 months ago


Reading, Reading, United Kingdom Thames Hospice Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Retail team as a Bookings Line Clerk. This role will be responsible for administering and scheduling the collections and delivery of donated furniture, ensuring seamless logistics and exceptional customer service.

Key Responsibilities
  • Administer and schedule collections and deliveries of donated furniture
  • Provide exceptional customer service to donors, customers, and internal stakeholders
  • Work closely with the Retail team to ensure efficient inventory management and logistics
  • Develop and maintain accurate records and reports to track collections and deliveries
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Generous annual leave and flexible working arrangements
  • Access to our Employee Assistance Program (EAP) and NHS pension scheme (if eligible)
  • Blue Light Discount Card and other employee perks
Requirements

To be successful in this role, you will need:

  • Excellent communication and organizational skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and problem-solving skills
  • Experience working in a customer-facing role, preferably in a retail or logistics environment
Working for Thames Hospice

Thames Hospice is a leading provider of palliative and end-of-life care, serving our community for over 36 years. Our new charity superstore in Reading will offer a unique retail experience, with a focus on sustainability and community engagement. As a member of our team, you will be part of a dynamic and compassionate organization that makes a real difference in the lives of our patients and their families.