IT Infrastructure Specialist for Government Agencies

1 week ago


Hackney, United Kingdom HMRC Full time
About the Role

We are seeking a highly skilled IT Infrastructure Specialist to join our team at HMRC. As an IT Infrastructure Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and services.

This is a technical role that requires a strong understanding of IT infrastructure equipment, networks, and services. You will be responsible for installing, managing, and maintaining our IT infrastructure, including servers, storage, endpoint management, networks, telephony, and business applications.

Key Responsibilities
  • Provide third-line support for raised work tickets, adhering to established processes and ITIL standard methodology.
  • Collaborate with internal teams, external partners, and suppliers to ensure effective, secure, and purposeful IT systems.
  • Help identify, assess, design, and deliver technical solutions, occasionally working with third-party suppliers.
  • Ensure systems and services align with compliance and set standards.
  • Support IT Security activities, including issue monitoring, incident resolution, systems security development, and compliance.
Requirements

To be successful in this role, you must have:

  • Demonstrable experience in an IT role involving installing, managing, and maintaining IT infrastructure equipment, networks, and/or services.
  • Awareness of basic cyber security concepts and controls such as encryption.
  • Understanding of IPv4 addressing including subnetting and DHCP.
  • A good understanding of at least two of the following: basic routing and switching concepts, VMware vSphere management, Microsoft Windows server system administration including Domain networks and Active Directory management, Linux system administration and basic bash shell scripting, experience in HP enterprise class servers and storage environments, experience of working within a virtual IT infrastructure environment.
Working Environment

This role offers the opportunity to work in a dynamic and innovative team environment, collaborating closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. Regular travel within the UK for meetings and infrastructure work will be required, with occasional overnight stays.

Candidates must live within reasonable daily travel distance, usually an hour each way, of an HMRC Regional Centre.


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