Service Operations Specialist

3 weeks ago


London, Greater London, United Kingdom BT Security Full time
Job Title:
Service Operations Specialist

This is a role that requires DV level Security Clearance and comes with an annual allowance of £5,000. You will be joining a specialist security team at BT Security, working on rare projects with exciting tools and brilliant people.

You will be responsible for providing 1st line service operation support using provided toolsets to undertake analysis, diagnostics, and resolution of requests and incidents. This will involve logging and tracking customer and staff enquiries using the GSS Service Management System, adhering to OLAs and SLAs.

The role also involves working with Account Management, other internal and external operational teams to drive the management of queues, interfacing with customers and ensuring local procedures are updated to reflect changes.

In addition, you will be expected to share knowledge and set direction for colleagues and peers within the immediate and wider teams.

This role offers a range of benefits including discounted BT products, on-target bonus, and flexible working options. It also provides opportunities for professional development and paid industry certifications/qualifications.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. The location is London.

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