Logistics Operations Specialist

4 weeks ago


London, Greater London, United Kingdom Air Charter Service Full time

Air Charter Service, a leading aviation broker globally, offers an exciting opportunity for Logistics Operations Specialists to join our team.

Job Overview

We are seeking highly motivated and experienced professionals to provide around-the-clock coverage and operational support to our employees worldwide. As a Logistics Operations Specialist, you will be responsible for ensuring seamless charter operations, managing logistics, and providing exceptional customer service.

Key Responsibilities:

  1. Provide 24/7 operational support to ACS brokers across the globe.
  2. Collaborate with onsite representatives and customer experience teams to mitigate any issues that may arise during flight operations.
  3. Manage operational information, assist in charter setup, and provide updates to brokers.
  4. Support live charter flights, advising on potential issues, and ensuring smooth operations.
  5. Track flight details, send movement messages, and maintain relationships with airline operators, FBOs, and airports.
  6. Update ACS CRM and compliance systems, ensuring accurate data.
  7. Prepare daily reports and communicate with global teams and management to inform them of potential risks to upcoming operations.
Requirements

To succeed in this role, you will need:

  • A passion for delivering exceptional customer service.
  • Previous experience in the airline or aviation industry is desirable.
  • A genuine desire to enhance the customer journey and achieve outstanding results.
  • Flexibility to work 12-hour shift patterns, including night shifts.
  • Fluency in English is essential; proficiency in a second language is an advantage.
  • Ambition, drive, and self-motivation.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Confidence in building relationships with clients and suppliers.
  • Strong problem-solving skills and ability to think creatively.
  • Ability to thrive under pressure and meet deadlines.
What We Offer

At Air Charter Service, we value our employees and offer a range of benefits, including:

  • Regular team events and social activities.
  • Onsite gym with classes and free breakfast and lunch in our canteen.
  • Cycle-to-work scheme and private healthcare.
  • Pension plan and 22 days' holiday per year (increasing to 25 after one year of service).
  • Two charitable days per year and a friendly, dynamic work environment.

Estimated Salary: £35,000 - £45,000 per annum



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