Resolution Specialist

4 days ago


Manchester, United Kingdom Johnson Controls Full time

Job Summary

">

We are seeking a highly motivated and organised Customer Relations Coordinator to join our team in Manchester. As a key member of our customer service team, you will be responsible for resolving customer complaints, building strong relationships with customers and internal teams, and maintaining accurate records of customer interactions.

">

This is an exciting opportunity to develop your skills and knowledge in customer service, relationship management, and conflict resolution. You will have the chance to work with a dynamic team and contribute to the success of our company.

">

Responsibilities and Requirements

">
  • ">
  • Investigate and resolve customer complaints thoroughly, ensuring all processes are followed and customer satisfaction is achieved.">
  • Develop and maintain strong relationships with customers and internal teams, facilitating effective communication and collaboration.">
  • Keep detailed records of customer interactions and provide regular reports on findings and resolutions.">
  • Prioritise tasks effectively to meet goals and deadlines, ensuring efficiency and high-quality service.">
  • Previous experience in a similar role or customer service environment is preferred.">
">

What We Offer

">

We offer a competitive salary of £42,000 per annum, as well as:

">
  • ">
  • Competitive salary">
  • 25 days paid holiday, plus bank holidays">
  • Comprehensive benefits package, including pension and life assurance">
  • Extensive product training opportunities">
  • Career development through various career ladders, including Customer Service">
  • Dedication to safety through our Zero Harm policy">
  • Access to business resource groups">
  • Training on our company values">
">

Estimated Salary: £42,000 - £52,000 per annum


  • Resolution Specialist

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Role Purpose: Deliver a great customer experience by resolving issues at the first point of contact. Interact in a way that's easy, friendly, and autonomous to meet customer expectations. We are excited to be working with a client in the Manchester area for 2 x Resolution Specialist. The roles are to start asap, and will be for a 6 month contract...


  • Manchester, United Kingdom First Central Services Full time

    **Complaint Resolution Specialist Role**We are a leading insurance company that prioritizes customer satisfaction. We're looking for a skilled Complaint Resolution Specialist to join our team in Haywards Heath or Salford Quays.The successful candidate will be responsible for resolving customer complaints, logging and allocating work, and ensuring compliance...


  • Manchester, United Kingdom First Central Services Full time

    First Central Services is looking for a Complaints Resolution Specialist to handle customer complaints in a fair and efficient manner. The successful candidate will have a strong background in complaint handling or similar and be able to communicate effectively with customers.In this role, you will be responsible for:Investigating and resolving customer...

  • Resolution Specialist

    1 month ago


    Manchester, United Kingdom Adecco UK Limited Full time

    Role Purpose:Deliver a great customer experience by resolving issues at the first point of contact.Interact in a way that's easy, friendly, and autonomous to meet customer expectations.We are excited to be working with a client in the Manchester area for 2 x Resolution Specialist.The roles are to start asap, and will be for a 6 month contract Key...


  • Manchester, United Kingdom Turner & Townsend Full time

    Join Our TeamWe are looking for a talented Claims Resolution Specialist to join our team at Turner & Townsend. As a key member of our contract services team, you will play a crucial role in resolving claims and disputes on behalf of our clients.The successful candidate will have experience in construction claims, dispute resolution, and contract negotiation,...


  • Manchester, United Kingdom Exchange Street Executive Search Full time

    About the RoleAs a Dispute Resolution Specialist, you will be required to utilize the latest video and mobile technology to conduct inspections and provide reports within minutes. Our client uses innovative tools that allow customers to tailor inspections and affect changes instantly.


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    Incident Resolution SpecialistWe are seeking an experienced Incident Resolution Specialist to join our team at AJ Bell Management Limited. This role will involve taking ownership of Major Incidents and driving problem management to reduce business risk.About the Role:Take ownership of Major Incidents.Drive problem management to reduce business risk.Lead...


  • Manchester, United Kingdom RSA Full time

    Your Role in RSAAs a Claims Resolution Specialist at RSA, you will be responsible for investigating and advancing liability injury claims to closure. You will work on achieving business objectives and meeting the defined customer service proposition.About the PositionYou will have previous experience working within a Liability Claims department handling...


  • Manchester, United Kingdom Adecco Full time

    Job Summary:Adecco is seeking a skilled Resolution Specialist to join our team in Manchester. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional customer service and resolving issues at the first point of contact.Key Responsibilities:Manage customer demand with flexibility, prioritizing and multitasking as...


  • Manchester, United Kingdom HSB Full time

    Job Description: Claims Resolution SpecialistRole Overview:As a Claims Resolution Specialist at HSB, you will be responsible for handling technical and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber.Key Responsibilities:1. Claims handling from FNOL to settlement, to drive increased levels of customer...


  • Manchester, United Kingdom Network Rail Full time

    At Network Rail, we're at the forefront of digital transformation in the railway industry. As an Incident and Problem Resolution Specialist, you'll play a crucial role in ensuring our services run smoothly and efficiently.About the RoleAs a key member of our Digital, Data, and Technology (DDaT) directorate, you'll be responsible for managing incidents and...


  • Manchester, United Kingdom Adecco Full time

    Job Overview:Adecco is seeking highly skilled Customer Experience Resolution Specialists to join our team in the Manchester area. As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective complaint resolution.About the Role:This 6-month contract position requires flexibility and adaptability to...


  • Manchester, United Kingdom DWF Full time

    We are seeking an experienced Motor Claims Resolution Specialist to join our Motor Volume team at DWF. As a key member of our team, you will play a critical role in resolving complex motor claims efficiently and effectively.This is a challenging yet rewarding opportunity to utilise your expertise in case management and negotiation to achieve outstanding...


  • Manchester, United Kingdom DWF Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at DWF.Job Summary:The Complaints Resolution Specialist will be responsible for overseeing the complaints function, ensuring all complaints (SRA regulated and non-regulated) are investigated and resolved efficiently. This involves liaising across the Group,...


  • Manchester, United Kingdom Addleshaw Goddard Full time

    About the RoleWe are seeking a highly skilled Senior Business Conflict Resolution Specialist to join our team at Addleshaw Goddard. As a key member of our Business Acceptance Unit (BAU), you will play a critical role in ensuring the Firm's compliance with regulatory requirements and maintaining its reputation for excellence.


  • Manchester, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, an innovative insurance company that protects the things customers love. We believe in using data to drive our services and fuel our outstanding distribution, finance, technology, and legal services.As a skilled Personal Injury Specialist, you'll play a key role in supporting customers through their claims...


  • Manchester, United Kingdom RSA Full time

    Your RoleAs a Claims Resolution Specialist at RSA, you will be responsible for investigating and advancing liability injury claims to closure, ensuring business objectives are met and customer service propositions are delivered. You will support customers, brokers, and third parties/claimants throughout the claims journey, utilising agreed-upon claims...


  • Greater Manchester, United Kingdom BCL Legal Full time

    Dispute Resolution Role Description:BCL Legal seeks a skilled Dispute Resolution Specialist in Housing to join their team in Manchester. The ideal candidate will have experience in handling disrepair claims, anti-social behaviour, and general housing management advice. This position involves applying for access injunctions, responding to claim letters, and...


  • Manchester, United Kingdom Vermelo RPO Full time

    We are seeking an experienced Loss Claims Resolution Specialist to join our team at Vermelo RPO. As a Large Loss Motor Claims Expert, you will be responsible for handling claims over a limit of £500,000 up to and over 1 million all unassisted. You will have experience with technical indemnity, motor trade, and tradex or similar experience. Our company...


  • Manchester, United Kingdom RSA Full time

    About the RoleThe Accident Claim Resolution Specialist will be responsible for resolving liability claims in a timely and efficient manner, utilizing strong communication and problem-solving skills.Key responsibilities include:Investigating and analyzing complex claim scenarios to identify resolution strategiesCollaborating with internal stakeholders to...