Resolution Specialist
4 days ago
Job Summary
">We are seeking a highly motivated and organised Customer Relations Coordinator to join our team in Manchester. As a key member of our customer service team, you will be responsible for resolving customer complaints, building strong relationships with customers and internal teams, and maintaining accurate records of customer interactions.
">This is an exciting opportunity to develop your skills and knowledge in customer service, relationship management, and conflict resolution. You will have the chance to work with a dynamic team and contribute to the success of our company.
">Responsibilities and Requirements
">- ">
- Investigate and resolve customer complaints thoroughly, ensuring all processes are followed and customer satisfaction is achieved.">
- Develop and maintain strong relationships with customers and internal teams, facilitating effective communication and collaboration.">
- Keep detailed records of customer interactions and provide regular reports on findings and resolutions.">
- Prioritise tasks effectively to meet goals and deadlines, ensuring efficiency and high-quality service.">
- Previous experience in a similar role or customer service environment is preferred.">
What We Offer
">We offer a competitive salary of £42,000 per annum, as well as:
">- ">
- Competitive salary">
- 25 days paid holiday, plus bank holidays">
- Comprehensive benefits package, including pension and life assurance">
- Extensive product training opportunities">
- Career development through various career ladders, including Customer Service">
- Dedication to safety through our Zero Harm policy">
- Access to business resource groups">
- Training on our company values">
Estimated Salary: £42,000 - £52,000 per annum
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