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Content Quality Assurance Specialist

2 months ago

London, Greater London, United Kingdom TikTok Full time
About the Role

We are seeking a highly skilled Content Quality Assurance Specialist to join our team at TikTok. As a key member of our Trust & Safety team, you will play a critical role in ensuring the quality and integrity of our content.

Key Responsibilities
  • Assess the quality of content in French language, ensuring it meets our high standards.
  • Collaborate closely with internal and external teams to improve content quality, identify and resolve issues, and develop quality improvement action plans.
  • Host training and calibration meetings with internal and external teams to ensure consistency and accuracy in content evaluation.
  • Develop and execute quality improvement plans to enhance content quality and user experience.
  • Act as a trusted point of contact for internal and external stakeholders, providing expert guidance and support.
Requirements
  • Fluency in French and English languages.
  • High school degree and prior experience working in a fast-paced environment.
  • Excellent organizational skills, attention to detail, and ability to work independently with minimal supervision.
  • Strong time management skills and ability to meet deadlines.
  • Ability to handle confidential and sensitive information with professionalism.
  • Outstanding communication skills, with the ability to deliver clear and concise feedback.
  • Basic knowledge of Excel and Google Sheets.
Preferred Qualifications
  • Bachelor's degree or higher.
  • Prior experience in content quality assurance for short video content.
  • Understanding of the challenges faced by self-regulating social media platforms, particularly in the Trust and Safety area.
  • Knowledge of current TikTok trends and popular content on the Ukrainian market.
  • Ability to evaluate large data sets and draw actionable conclusions.
  • Intermediate knowledge of Excel and Google Sheets.
About TikTok

TikTok is a global social media platform that values the well-being of its employees. We recognize that working in Trust & Safety can be both rewarding and challenging, and we are committed to providing comprehensive support programs to promote physical and mental well-being.