Retail Media Platform Specialist

2 weeks ago


London, Greater London, United Kingdom Zitcha Group Full time
Job Description

Zitcha Group is seeking a highly skilled Retail Media Platform Specialist to join our innovative team in the EMEA region. In this role, you will be responsible for fostering long-lasting client relationships, delivering outstanding client experience, and helping valued clients achieve strategic objectives and maximum value from their Retail Media Network.

Key Responsibilities:
  • Foster adoption & usage across client partner and brand networks, ensuring retailer retention and contact list expansion.
  • Build Customer Success Plans and establish critical goals to aid retailers in achieving their objectives.
  • Support service expansion by identifying up-sell opportunities, new integrations, and partnerships, and providing training for continued success.
  • Cement yourself as a trusted/strategic advisor and advocate with retailers and suppliers by driving continued value of our products and services.

Mandatory Selection Criteria:
  1. Previous experience in a Customer Success role or equivalent.
  2. Previous SaaS/AdTech/MarTech/Retail Media Network experience on the retailer side.
  3. Previous experience with large accounts with several stakeholders, preferably Enterprise level.
  4. Demonstrated experience with account growth and retention.

Estimated Salary: $80,000 - $120,000 per annum.

This is an exciting opportunity for someone who is passionate about retail media and customer success to join our dynamic team.

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