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Senior IBM iSeries Technical Lead
2 months ago
Job Title: Senior IBM iSeries Technical Lead
Job Summary:
We are seeking an experienced Senior IBM iSeries Technical Lead to manage and enhance our production environment at Stack Digital. This role involves overseeing IBM hardware and software, ensuring optimal performance, security, and compliance with Service Level Agreements (SLAs).
Key Responsibilities:
- Incident Management: Manage all support requests within agreed SLAs, ensuring efficient resolution of critical issues.
- 3rd Line Support: Provide high-level support for critical applications running on the iSeries platform, such as Bastion.
- Knowledge Base Management: Build and maintain a comprehensive team knowledge base, facilitating easy access for junior staff.
- Stakeholder Engagement: Collaborate with business leads and 3rd party suppliers to resolve issues and ensure smooth operations.
- Risk & Audit Management: Actively manage risks and ensure adherence to relevant policies and procedures.
- DR Testing: Verify disaster recovery systems in accordance with the annual DR policy.
- Change & Project Management: Deliver change requests and project milestones within agreed timelines.
- Problem Management: Address recurring issues through proper processes and escalate where necessary.
- Post-Implementation: Ensure successful delivery into production with business sign-off.
- System Monitoring & Maintenance: Ensure effective monitoring and management of iSeries partitions, hardware, and software, including Power8 architecture and associated components.
Key Skills/Experience Required:
- IBM iSeries Expertise: Proficiency in operating system upgrades, security management, high availability setup, performance analysis, and system monitoring.
- Problem Solving: Strong troubleshooting skills to trace and resolve root causes of system issues.
- Technical Leadership: Act as a technical mentor for the iSeries team, offering guidance and acting as the primary point of contact for non-application queries.
- Infrastructure Management: Experience managing IBM Power8 architecture (servers, tape drives, SAN, VIOS, HMC) and maintaining compliance with PTFs, certificates, and licenses.
- Optimization & Cost Management: Identify synergies and propose innovative solutions to reduce operating costs and maximize resources.
- Documentation & Compliance: Ensure all technical documentation is up to date and maintain compliance with data governance and risk management policies.
- Collaboration: Engage in knowledge sharing and actively support testing teams with any requests.
- Performance Monitoring: Conduct regular performance analysis and maintain security policies across all iSeries partitions.
Person Specification:
- Client-Facing Role: Strong communication and interpersonal skills to engage with both internal teams and external stakeholders.
- Team Collaboration: Demonstrates a collaborative and supportive approach, working well with team members and leading by example.
- Leadership & Initiative: Assertive and proactive in identifying areas for improvement and driving technical solutions.
