Customer Support Specialist

4 weeks ago

City of London, United Kingdom Handle Recruitment Full time
Job Overview

We are seeking a highly skilled Customer Support Advisor to join our team at Handle Recruitment. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and providing product training to our clients.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to our clients, addressing their inquiries, troubleshooting, and resolving issues in a professional and courteous manner.
  • Product Training: Develop and deliver product training sessions, demos, and maintain training materials to ensure our clients have a comprehensive understanding of our digital products.
  • Onboarding: Assist new clients and trial users in fully utilizing our digital products, converting them to live users, and ensuring a seamless onboarding experience.
  • Communication: Communicate with clients about scheduled downtimes, system updates, and new product functionalities, ensuring they are informed and up-to-date.
  • Escalation: Escalate complex technical issues to the relevant teams, ensuring timely resolution and minimizing customer impact.
  • Feedback and Improvement: Record customer interactions and provide feedback reports to product teams, identifying areas for improvement and suggesting enhancements to enhance the customer experience.

Requirements:

  • Proactive and Customer-Focused: Demonstrate a proactive approach to customer support, prioritizing their needs and delivering exceptional experiences.
  • Excellent Communication and Organizational Skills: Possess excellent communication and organizational skills, with the ability to effectively manage multiple tasks and priorities in a fast-paced environment.
  • Problem-Solving and Analytical Skills: Utilize problem-solving and analytical skills to resolve complex technical issues, gather and interpret customer feedback, and suggest improvements to enhance the customer experience.

About Us:

Handle Recruitment is a leading recruitment agency, acting as an Employment Business in relation to this vacancy. We are committed to providing exceptional service to our clients and candidates, and we are excited to find the right candidate to join our team.

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