Operations Manager

1 week ago


Burton upon Trent, Staffordshire, United Kingdom Toby Carvery Full time
Deliver Exceptional Guest Experiences as a Shift Supervisor

We're seeking a dedicated and customer-focused Shift Supervisor to join our team at Toby Carvery in Burton. As a key member of our operations team, you'll be responsible for leading by example, providing excellent service, and ensuring our guests have an unforgettable experience.

About the Role

As a Shift Supervisor, you'll play a vital role in maintaining the highest standards of quality, service, and cleanliness across our site. Your primary focus will be on delivering exceptional guest experiences, while also supporting your team members in their roles.

Key Responsibilities
  • Lead by example, demonstrating excellent customer service skills and a passion for delivering high-quality food and drink.
  • Ensure seamless service delivery during peak periods, managing table turns and flow effectively.
  • Maintain high standards of cleanliness and safety throughout the site, adhering to health and hygiene regulations.
  • Provide guidance and support to junior staff members, helping them develop their skills and confidence.
Benefits

We offer a competitive salary of £25,000 per annum, plus a range of benefits that include:

  • Flexible shifts to fit around your lifestyle.
  • A 33% discount on all menu items across our brands, perfect for dining out with friends or family.
  • 20% discount on menu items for friends and family.
  • Access to Wagestream, a financial toolkit to help you manage your finances and earn your pay when you need it.
  • A fun and supportive work environment, with opportunities to develop your skills and progress your career.
What You'll Need

To succeed in this role, you'll need:

  • A strong track record of delivering excellent customer service in a fast-paced environment.
  • Experience in a supervisory or leadership role, with a proven ability to motivate and guide teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • A flexible approach to working hours, with a willingness to work varied shifts, including evenings and weekends.
About Us

Toby Carvery is part of Mitchells & Butlers, one of the UK's leading hospitality companies. We're committed to delivering exceptional guest experiences, while also providing opportunities for our people to grow and develop their careers.

If you're passionate about delivering outstanding customer service and leading a team to success, we'd love to hear from you.


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