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Housing Management Systems Implementation Lead

2 months ago

Swindon, Swindon, United Kingdom CRA GROUP LIMITED Full time
Job Description

We are seeking a highly skilled Systems Development Manager - Housing to lead the implementation of our NEC Housing system.

Key Responsibilities:

  • Lead the solution design, parameter design, and configuration of the NEC Housing system to meet the specific needs of our local authority and module leads.
  • Map legacy (Capita) data to NEC data and support the council IT team's build activity by advising on build steps and actions.
  • Conduct detailed analysis of current module-specific processes to identify requirements and areas for improvement.
  • Support SBC business users and module leads during NEC-led workshops, challenging appropriately and providing the benefit of your experience of similar implementations.

Stakeholder Engagement:

  • Work collaboratively with key stakeholders, including business users, housing management teams, IT, NEC consultants, and external vendors.
  • Facilitate workshops and meetings to ensure all parties are informed and engaged in the implementation process.
  • Provide regular updates to senior management on project progress, risks, and issues.

Technical Analysis:

  • Perform detailed technical analysis to understand business needs and ensure the system meets them.
  • Provide guidance and advice on solution design and module-specific good practice.
  • Develop proposals and presentations to help guide the business to sound decisions.
  • Resolve any technical and functional issues that arise during the implementation process.

Training and Support:

  • Develop and deliver coaching and training for end-users to ensure they are proficient in using the new system.
  • Provide support and troubleshooting during the project and post-go-live phase.
  • Create comprehensive documentation, including user manuals and technical guides.

Requirements:

  • Full system lifecycle experience.
  • Large project implementations of Housing Management Systems: Social Housing Local Authorities, Northgate/NEC Housing.
  • Deep experience of the following Northgate/NEC modules: Housing Advice, Allocations, Planned Maintenance, Assets, Assets Asbestos, Risk Management, Component Accounting, CRM, Customer Services, Data Warehouse, Dashboards Allocations, Dashboards Homelessness, Dashboards Compliance, Asset Performance, Organisation Portal.