Senior Housing Systems Implementation Lead

3 weeks ago


Swindon, Swindon, United Kingdom CRA GROUP LIMITED Full time
Housing IT Solutions Job Description

We are looking for a skilled Housing IT Solutions professional to join our team. Key responsibilities include system implementation, stakeholder engagement, technical analysis, and training and support.

Key Responsibilities:

  • Lead the solution design, parameter design, and configuration of the NEC Housing system, ensuring it meets the specific needs of the local authority and module leads.
  • Lead the mapping of legacy data to NEC data.
  • Support the council IT team's build activity by advising on build steps and actions.
  • Conduct detailed analysis of current module-specific processes to identify requirements and areas for improvement.
  • Support SBC business users and module leads during NEC-led workshops, challenging appropriately and providing the benefit of your experience of similar implementations.

Stakeholder Engagement:

  • Work collaboratively with key stakeholders, including business users, housing management teams, IT, NEC consultants, and external vendors.
  • Facilitate workshops and meetings to ensure all parties are informed and engaged in the implementation process.
  • Provide regular updates to senior management on project progress, risks, and issues.

Technical Analysis:

  • Perform detailed technical analysis to understand business needs and ensure the system meets them.
  • Provide guidance and advice on solution design and module-specific good practice.
  • Develop proposals and presentations to help guide the business to sound decisions.
  • Resolve any technical and functional issues that arise during the implementation process.
  • Support system testing and quality assurance to ensure the system meets all functional and technical requirements.

Training and Support:

  • Develop and deliver coaching and training for end-users to ensure they are proficient in using the new system.
  • Provide support and troubleshooting during the project and post-go-live phase.
  • Create comprehensive documentation, including user manuals and technical guides.

Relevant experience includes full system lifecycle and large project implementations of Housing Management Systems, Social Housing, Local Authorities, Northgate/Nec Housing, and deep experience of the following Northgate/Nec modules: Housing Advice, Allocations, Planned Maintenance, Assets, Assets Asbestos, Risk Management, Component Accounting, CRM, Customer Services, Data Warehouse, Dashboards Allocations, Dashboards Homelessness, Dashboards Compliance, Asset Performance, Organisation Portal.


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