Tourism Ambassador for Gloucester Waterways
2 weeks ago
Company Overview
The Canal & River Trust is one of the UK's largest charities, working to protect and preserve the country's waterways. Our mission is to promote a healthier and more sustainable environment for everyone.
Salary
£11.26 per hour (casual rate)
About the Role
We are seeking a friendly and approachable individual to join our team as a Casual Attraction Assistant at the National Waterways Museum Gloucester. As a key member of our front-of-house team, you will provide a warm welcome and excellent customer service to visitors from all over the world.
Job Description
You will be working predominantly in the welcome area of the museum, offering a memorable experience for every visitor. Your duties will include welcoming tour groups, selling merchandise, assisting with events, and working closely with volunteers. You may also be required to work at our café, assist with demonstrations, or direct families around the site.
Key Responsibilities:
- Provide exceptional customer service and ensure every visitor feels welcome and valued.
- Sell retail items and support activities at events, ensuring every visitor has a positive experience.
- Ensure customer excellence is a priority at all times, responding quickly to questions and dealing with enquiries.
- Promote and deliver special events, working flexibly to support different departments.
- Help maintain stock levels, replace stock, record sales, and prepare for stocktaking counts.
- Support the team with general administrative duties, such as distributing post and receiving deliveries.
Requirements
To be successful in this role, you will need:
- A strong customer service focus and a welcoming approach.
- Basic IT skills, including Microsoft Office and Internet usage.
- Excellent interpersonal skills, being courteous and helpful at all times.
- An ability to work well under pressure during busy periods and thrive in a fast-paced environment.
- Attention to detail and an ability to prioritize tasks effectively.
Benefits
As a Casual Attraction Assistant, you will enjoy flexible working hours and the opportunity to work in a unique and engaging environment. You will also have access to training and development opportunities to enhance your skills and knowledge.
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