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Customer Service Representative
1 month ago
HMRC plays a vital role in supporting the UK's public services, including hospitals and schools. Our services help people pay their tax and provide financial support to families and individuals.
Job RoleWe are seeking a Customer Services Advisor to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service to taxpayers, answering their queries and resolving their issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Provide accurate and timely information to customers regarding their tax obligations and entitlements
- Work collaboratively with colleagues to achieve team goals and objectives
- Continuously improve customer service standards and processes
As a Customer Services Advisor with HMRC, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. You will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on the lives of taxpayers.
