Support Services Engineer

2 weeks ago


Belfast, United Kingdom Tata Consultancy Services Full time
Job Requirements

We are seeking a highly skilled and experienced L2 Production Support Executive to join our team at Tata Consultancy Services. As a key member of our operations team, you will be responsible for providing technical support for various Unix/Windows, client server and web-based applications.

You will work closely with business users to resolve any issues that arise, provide technology support, and ensure the issue is not repeated. You must be flexible to work in shifts, weekend roster as per the plan.

Responsibilities:
  • Acknowledge issues reported by business within defined and agreed Service Level Agreement (SLA).
  • Proactive monitoring measures to identify any issue in the system and report to the development team for permanent fix.
  • Application monitoring and reporting to business users or internal audit team based on their requirement.
  • Suggest automation of recurring issues and manual tasks resulting in overall service improvement.
  • Drive strategic focus areas like automation and transformation, manual task reduction, improve resiliency of application.
  • Participate in disaster recovery tests/drill as per the schedule.

Salary: £45,000 - £55,000 per annum, depending on experience.

Location: Belfast, Ireland (Onsite)

Profile:
  • Hands on experience in UNIX and SQL.
  • Knowledge in technologies such as Java, Microsoft, Oracle.
  • Knowledge of scheduling tools such as Autosys, Ab Initio control center.
  • Production support exposure, able to troubleshoot issues and user support with minimum guidance.
  • Debugging and scenario level fix for issues in banking functions domain.
  • Common ITIL lifecycle knowledge, incident/service/change management.
  • Good communication skills and analytical abilities.

Benefits: Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.



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