Customer Service Representative

3 weeks ago


Craigavon, United Kingdom Tesco Full time

About the Role

This is an exciting opportunity to join our team as a Customer Service Representative in one of our Phone Shops. As a key member of our store team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their goals.

Key Responsibilities

  • Deliver a great shopping experience for customers every day, following all opening and closing routines and ensuring all facilities are in good working order.
  • Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
  • Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
  • Protect the legal brand by delivering legal compliance, understanding all safe and legal routines and demonstrating due diligence on your department.
  • Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

What We Offer

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The drive and motivation to work in a sales and service environment
  • Be able to adapt to working in a fast-paced ever-changing environment
  • A passion for the latest technology
  • The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
  • To be at work on time, well presented and ready to be a brand ambassador


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