Customer Service Agent

3 days ago


Ballyclare, United Kingdom Brook Street Recruitment Full time

Brook Street Recruitment is seeking an experienced Service Desk Administrator to join our team in Ballyclare. As the face of our organization, you will provide exceptional customer service and support.

To succeed in this role, you will need to have excellent communication skills, both written and verbal, and be proficient in Microsoft Suite. You will also have a strong understanding of IT systems and processes.

Responsibilities:

  1. You will be the primary point of contact for customers, providing timely and effective responses to their inquiries.
  2. Generate and update service schedules and send reminders to ensure seamless operations.
  3. Manage vehicle and customer databases to maintain accurate records.
  4. Book PSV appointments and issue workshop job cards as needed.
  5. Process and close out workshop job cards and assist with invoicing.
  6. Make outbound sales and customer care calls to manage key customer relationships.
  7. Create maintenance contract quotes and sell maintenance contracts to grow revenue.
  8. Liaise with the Workshop Foreman to plan jobs efficiently and effectively.
  9. Contact customers to inform them of additional work required and provide accurate quotations.
  10. Contact customers upon job completion to explain the work carried out.

Requirements:

  • Educated to GCSE Level - Must have English and Maths
  • Strong communication skills - written and verbal
  • Proficient with Microsoft Suite

Working Hours:

Monday to Thursday: 08:00-21:00 (one late finish between shifts), Friday: 08:00-18:00, Saturday: 07:00-14:00 (usually one in four)

Salary: Approximately £22,000 per annum, based on experience.


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