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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Renewals Advisor at RAC Motoring Services.
Key Responsibilities:
- Deliver exceptional customer experiences through proactive and responsive communication.
- Utilize strong interpersonal skills to build rapport with customers and resolve queries efficiently.
- Work collaboratively with internal stakeholders to ensure seamless customer interactions.
- Stay up-to-date with industry trends and best practices to continuously improve customer service standards.
Requirements:
- Proven experience in a customer-facing role, preferably in a call centre or sales environment.
- Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
- Strong problem-solving skills and ability to work under pressure.
- Ability to work collaboratively as part of a team and adapt to changing priorities.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
