Customer Experience Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Laka Full time
About Laka

Laka is a pioneering insurance company that's changing the way people protect their bikes. Founded in 2017, we've created a collective model that's fair, transparent, and rewarding for our members.

Our mission is to make insurance something people stand with, not against. We believe in putting our members first and providing them with exceptional support and service.

The Role

We're seeking a highly skilled and empathetic Customer Experience Specialist to join our team. As a key member of our CX function, you'll be the first point of contact for our members, providing support and guidance on all aspects of our products and services.

Your primary responsibilities will include:

  • Supporting members with general questions and concerns via web chat and email
  • Helping members file claims and navigate the process of replacing or repairing their bikes and kit
  • Collaborating with our B2B partners to ensure seamless support for their riders
  • Working closely with our CX team to provide a convenient, swift, and seamless experience for our members
  • Collecting feedback from our members and providing actionable insights to inform our decision-making

We're looking for someone who is passionate about cycling, has excellent communication skills, and is able to work effectively in a remote-first environment. If you're a team player who is committed to delivering exceptional customer experiences, we'd love to hear from you.

What We Offer

As a Customer Experience Specialist at Laka, you'll enjoy a range of benefits, including:

  • A competitive salary and bonus scheme
  • A comprehensive benefits package, including private medical insurance and a pension scheme
  • A remote-first work environment with flexible working hours
  • Opportunities for professional development and growth
  • A fun and supportive team culture

We're committed to building a diverse and inclusive team that reflects the communities we serve. If you're passionate about cycling and customer experience, we encourage you to apply.



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