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Customer Experience Specialist
2 months ago
Laka is a pioneering insurance company that's changing the way people protect their bikes. Founded in 2017, we've created a collective model that's fair, transparent, and rewarding for our members.
Our mission is to make insurance something people stand with, not against. We believe in putting our members first and providing them with exceptional support and service.
The RoleWe're looking for a Customer Experience Specialist to join our team. As a key member of our CX function, you'll be the first point of contact for our members and will play a crucial role in delivering an exceptional customer experience.
Your main responsibilities will include:
- Providing support to our members via web chat and email, answering their questions and resolving their issues.
- Helping members to file their claims and guiding them through the process of replacing or repairing their bikes and kit.
- Working closely with our CX team to provide a seamless experience to our members.
- Collating feedback from our members and producing actionable insights to support decision-making.
We're looking for someone who is passionate about cycling, has excellent communication skills, and is able to work in a fast-paced environment. If you're a team player who is committed to delivering exceptional customer service, we'd love to hear from you.
What We OfferWe offer a range of benefits, including:
- A competitive salary and bonus scheme.
- A comprehensive pension scheme.
- Private medical insurance.
- A home set-up allowance.
- Lunch on us.
- Company-wide events and socials.
- Laka swag and credit.
- Mental health support.
We're committed to building a diverse and inclusive team and welcome applications from candidates from all backgrounds.
