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Technical Support Specialist
2 months ago
As a key member of our team at Hatched Recruitment Group, you will play a vital role in maintaining the integrity and availability of all revenues and benefits systems. Your primary responsibility will be to ensure accurate and timely delivery of council tax, business rates, and housing benefit overpayment documentation and notices.
Key Responsibilities- Take ownership of day-to-day systems management, including planning and coordinating system and subsidy reconciliations, and managing batch schedules.
- Provide expert advice and guidance on revenue and benefits application management, offering cost-effective and innovative solutions.
- Respond to and provide technical advice on user inquiries, including complex issues referred by senior managers.
- Investigate issues in conjunction with users, software suppliers, and other relevant parties, and disseminate lessons learned to inform process improvements.
- Proactively identify and implement improvements to system outputs and reporting to enhance compliance and efficiency.
- Ensure timely and accurate completion of account reconciliations, including Housing and council tax reduction award postings, payments, and returns.
- Investigate and resolve any reconciliation discrepancies reported by service areas in conjunction with Team Managers.
- Issue housing benefit and council tax reduction award notifications, including debtor invoices, council tax and business rate bills, reminders, and summonses.
- Establish and manage Northgate batch schedules, reviewing and amending as necessary to incorporate changing software, business processes, working practices, and priorities.