Senior Customer Service Representative

1 week ago


Exeter, Devon, United Kingdom Ernest Gordon Recruitment Full time

Job Overview


We are seeking a skilled and experienced customer service representative to join our team at Ernest Gordon Recruitment. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment, providing exceptional support to clients through various communication channels.



About the Role


The successful candidate will be responsible for responding to customer inquiries in a prompt and professional manner via phone, email, and chat. They will also resolve customer complaints and issues in a fair and timely manner, collaborating with internal teams to resolve complex customer issues.



Key Responsibilities



  1. Respond to customer inquiries and resolve issues in a prompt and professional manner.
  2. Collaborate with internal teams to resolve complex customer issues.
  3. Document customer interactions and feedback in our CRM system.
  4. Provide product information and make recommendations to customers based on their needs and preferences.


Requirements


To be considered for this role, you will need:



  • 2+ years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity goals.
  • Familiarity with CRM software and technology.
  • Degree in a related field or equivalent experience.


What We Offer


We offer a competitive salary and benefits package, opportunities for professional growth and development, a dynamic and supportive work environment, and recognition and rewards for outstanding performance. Our estimated salary range for this position is $55,000-$65,000 per year, depending on experience.



Benefits


Our benefits package includes:



  • A competitive salary range of $55,000-$65,000 per year.
  • A comprehensive health insurance plan.
  • A 401(k) retirement savings plan with company match.
  • A generous paid time off policy.
  • Ongoing training and professional development opportunities.


  • Exeter, Devon, United Kingdom United Parcel Service of America, Inc Full time

    Customer Service Role at United Parcel Service of America, IncWe are seeking a highly motivated Customer Service Representative to join our team at United Parcel Service of America, Inc. In this role, you will be the first point of contact for customers, providing a friendly welcome and resolving any queries or concerns they may have.Job...


  • Exeter, Devon, United Kingdom Sitel Full time

    Unlock Your Potential in Customer ServiceWe are seeking a talented Customer Service Representative to join our team in Exeter.About the RoleAs a Customer Service Representative, you will be the face of our company, delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide...


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    Key ResponsibilitiesWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Exeter Head Office. The successful candidate will provide exceptional customer service and support through various communications, accurate data recording, and other tasks that impact on our services.


  • Exeter, Devon, United Kingdom Dorset Police Full time

    At Devon and Cornwall Police, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Resolution Centre, you will play a vital role in providing exceptional service to our community.The successful candidate will have excellent communication skills, be patient and empathetic, with the ability to handle...


  • Exeter, Devon, United Kingdom Pick for Britain Full time

    We are Pick for Britain and we're looking for a friendly and helpful Customer Service Representative to join our team in Exeter, South West England.About the RoleThis is an exciting opportunity to work as a first point of contact for customers, providing outstanding service and support. As a Customer Service Representative, you will be handling customer...


  • Exeter, Devon, United Kingdom Arnold Clark Group Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Click & Collect branch in Exeter. As a Customer Service Representative, you will play a key part in the Click & Collect process, introducing customers to the car they've chosen online for the very first time. You will...


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Thrifty Car & Van Rental. As a key member of our customer service team, you will provide exceptional support to our customers, handling their queries and concerns with professionalism and courtesy.Responsibilities include:Providing outstanding...


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    We are currently seeking a highly motivated and customer-focused individual to join our team as aCustomer Service Representative. As a key member of our customer service team, you will be responsible for providing an exceptional customer service experience to our clients.About the Role:Respond to customer inquiries in a timely and professional manner.Provide...


  • Exeter, Devon, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a Customer Service Representative to join our dynamic team at Lidl. As a key point of contact for customers, you will provide assistance with queries, resolve issues, and ensure that every customer receives a personalized shopping experience.In addition to providing exceptional customer service, you will also be responsible for...


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Customer Service RepresentativeThis role is perfect for someone looking to start a rewarding career in customer service.You will work 40 hours Monday-Friday with a Saturday shift rota, providing excellent service to our valued customers.Competitive salary range of £20,000 - £25,000 per yearThe opportunity to work in a dynamic team...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Exeter, United Kingdom. As the first point of contact, you will handle incoming calls, emails, and chat queries with professionalism and efficiency.Key Responsibilities:Provide accurate information regarding products and services.Resolve customer...


  • Exeter, Devon, United Kingdom Adecco UK Limited Full time

    Supporting Customers at Exeter StationAdecco UK Limited is seeking a Customer Service Representative to provide a first-class service to passengers at Exeter St Davids train station.Key Responsibilities:Meet and greet customers, providing assistance with queries and luggageEnsure the safety of the station environment and passengersPro-actively seek to help...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Exeter, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    As a Customer Service Representative with Thrifty Car & Van Rental, you will deliver exceptional customer service via phone, email, and other channels, whilst being a valued member of our team. You'll benefit from a 40-hour Monday-Friday schedule with a Saturday shift rota, plus a generous holiday allowance of 22 days (increasing to 27 plus bank...


  • Exeter, Devon, United Kingdom Wise Employment Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Wise Employment in Exeter. As a key member of our sales and support team, you will play a vital role in providing exceptional customer service to our clients.About the RoleThis is an exciting opportunity for a motivated and enthusiastic individual to work in a dynamic...


  • Exeter, Devon, United Kingdom DeFi Planet Full time

    We're seeking an experienced Customer Service Representative to join our retail team. As a key member of our store staff, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Salary: £18,000 - £20,000 per annum. This figure is based on national averages for similar roles in...


  • Exeter, Devon, United Kingdom HipHopTune Media Full time

    We're seeking a talented Customer Service Representative to join our team at HipHopTune Media.The ideal candidate will possess strong communication and organizational skills, with a passion for delivering exceptional customer experiences.About the RoleThis full-time role involves working variable shift patterns, including remote shifts from home, and from...


  • Exeter, Devon, United Kingdom Gibbs Oil Company LP Full time

    At Gibbs Oil Company LP, we are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Representative. This position involves completing daily tasks, operating the cash register, and providing exceptional customer service in a fast-paced environment.The ideal candidate will have excellent communication skills, be able...


  • Exeter, Devon, United Kingdom NHS Professionals Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at NHS Professionals. As a key member of our customer-focused community, you will play a vital role in providing exceptional support to our workers and stakeholders.Key Responsibilities:Respond to queries from our workers and support them with their shift...


  • Exeter, Devon, United Kingdom Alexander House Care Home Full time

    Administrative Support RoleWe are seeking an experienced Customer Service Representative to join our team at Alexander House Care Home. As a key member of our front desk team, you will be the welcoming face of our care home, creating a positive environment for residents, visitors, and team members alike.Key Responsibilities• Provide exceptional customer...