IT Support Specialist

1 day ago


Fareham, Hampshire, United Kingdom TELSTRA Associates Full time

We are seeking a skilled IT Support Specialist to join our team at TELSTRA Associates in Hampshire. This permanent full-time position offers a competitive salary of £30,000 - £40,000 per annum.

The successful candidate will be responsible for resolving phone, email, and remote enquiries from IT and Telecoms customers. Key duties include:

  • Handling support or service requests for workstations, servers, networks, connectivity, and telecoms systems.
  • Managing incoming support requests via multiple channels and dealing with such requests in a timely manner to completion or escalation.
  • Providing consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues not being resolved immediately.
  • Documenting customers' setup and services and providing assistance to other members of the department as and when required.

Required skills and qualifications include:

  • Windows 7-11 Administration, troubleshooting, and support.
  • Office 365 Administration.
  • Basic administration of servers and mobile email technologies.
  • Strong communication and customer service skills.

Benefits of this role include:

  • A supportive and dynamic working environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.

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