IT Support Specialist
3 days ago
We are seeking a skilled IT Support Specialist to join our team at Silver Lining. This role will involve providing technical assistance and support to our clients, ensuring their systems and equipment are running smoothly.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. A strong understanding of networking fundamentals, Windows operating systems, and phone systems is essential for this role.
In addition to providing technical support, the successful candidate will also be responsible for monitoring internal systems, investigating alerts, and updating IT records and documentation. We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus a range of benefits including pension scheme, annual leave, and cycle-to-work scheme.
- Key Responsibilities:
- Provide technical assistance and support to clients via email, phone, and CRM system
- Monitor internal systems and investigate alerts when required
- Update IT records and documentation to ISO Standards
- Installation, maintenance, and configuration of infrastructure, networking, and telephony equipment
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