IT Support Specialist

1 month ago


Fareham, Hampshire, United Kingdom Annata Full time
About Annata

Annata is a leading Microsoft Global Independent Software Vendor (ISV) with a strong presence in the industry since 2001. With roots in Iceland, our company has expanded to all continents, offering industry solutions exclusively based on the Dynamics 365 platform.

We pride ourselves on being an inclusive workplace, embracing diversity and respect for different opinions and lifestyles. Our team consists of employees from diverse backgrounds, nationalities, and cultural origins.

Job Overview

We are seeking a highly skilled IT Support Specialist to join our internal IT team. The successful candidate will be responsible for ensuring the smooth operation of Annata's IT systems, software, and end-user devices. This role requires excellent problem-solving skills, attention to detail, and effective communication.

Key Responsibilities
  • Incident Management: Respond promptly to user issues and support tickets, prioritizing tasks according to their urgency and importance.
  • Hardware and Software Procurement: Source and provision necessary IT equipment, software licenses, and subscriptions to meet business needs.
  • User Onboarding and Offboarding: Configure employee accounts, devices, and access rights, ensuring seamless transitions.
  • Software Installation and Configuration: Set up and configure applications, hardware, and software as per specifications.
  • User Training and Security Awareness: Educate users on software and hardware usage, emphasizing data security best practices.
  • Critical IT Tasks and Implementations: Handle business-critical IT tasks efficiently, maintaining organized and timely workflows.
  • Policies and Procedures: Document, update, and adhere to established IT policies, procedures, and best practices.
  • Infrastructure Management: Maintain and configure Annata's IT infrastructure, including Microsoft Entra ID, Microsoft 365, Azure, Power Platform, and other cloud applications.
Requirements
  • Educational Background: Bachelor's Degree in IT, Computer Science, or a related field, or equivalent work experience.
  • Professional Experience: At least 1-2 years of experience in providing IT support in a corporate environment.
  • Tech Skills: Knowledge of Microsoft technologies, including Windows 11, Office 365, and Azure.
  • Soft Skills: Excellent communication, problem-solving, and customer service skills.
  • Collaboration and Adaptability: Ability to work independently and as part of a team, with willingness to learn new technologies and adapt to changing requirements.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, along with opportunities for growth and professional development. Our UK office is located in Hackett Way, Fareham, and we require occasional travel to this location.


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