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Customer Experience Specialist

2 months ago

London, Greater London, United Kingdom Hoka Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Hoka. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and developing strong relationships with our sales force and customers.

Key Responsibilities
  1. Manage and maintain accurate and up-to-date customer order information, ensuring timely and efficient order fulfillment.
  2. Communicate effectively with sales force and customers to resolve any issues or concerns, ensuring a smooth operation of order flow.
  3. Expedite customer orders, keeping customers informed of delays or early fulfillment, and follow up on outstanding orders/availability issues to minimize cancellations.
  4. Liaise with Credit team when necessary on any order held relating to credit issues.
  5. Provide excellent after-sales service, dealing with returns and credits in a timely and effective manner.
  6. Report on a daily, weekly and monthly basis to give a clear picture of the status of account base.
Requirements
  1. You are a problem solver with excellent communication and interpersonal skills.
  2. You are comfortable with conflicts and see them as opportunities for growth and improvement.
  3. You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities.
What We Offer
  1. Competitive pay and bonuses, with opportunities for career development and growth.
  2. A comprehensive benefits package, including health, wellness, and career development support.
  3. A hybrid and flexible working environment that supports work-life balance.
About Us

Hoka is a global leader in the footwear industry, committed to creating lifestyles and making a positive impact on the world. We value diversity and inclusion, and are proud to be an equal opportunity employer. We welcome qualified applicants from diverse backgrounds and experiences.